# Billing & Plans Manage your subscription from **Manage Workspace → Billing** (click your workspace name in the top navigation, then **Manage Workspaces**, then **Billing** in the left rail). --- ## Plan Tiers | Plan | Price | Trial | Who It's For | | --- | --- | --- | --- | | **Starter** | $99/mo · $79/mo annual ($948/yr) | 7 days free, card required | Solo founders tracking one brand | | **Scale** | $499/mo · $399/mo annual ($4,788/yr) | 7 days free, card required | Growing teams needing full daily AEO/GEO coverage | | **Enterprise** | Custom | No self-serve trial, contact sales | Large orgs needing custom limits, SSO, and dedicated support | **Starter** and **Scale** both include a 7-day free trial - a valid credit card is required to start, but you won't be charged during the trial and can cancel anytime before it ends. Contact [sales@gracker.ai](mailto:sales@gracker.ai) for Enterprise pricing and custom terms. --- ## What You Get ### Monitoring & Tracking | Feature | Starter | Scale | Enterprise | | --- | --- | --- | --- | | **Prompts tracked** | 100/week | 200/day | 1,000+/hour | | **AI engines** | 3 - ChatGPT, Perplexity, Google AI Mode | 4 - adds Microsoft Copilot | 11 - all major engines | | **Visibility Diagnosis** | 1/month | 5/month | 10+/month | | **Prompt Diagnosis** | 1/month | 5/month | 10+/month | | **CVE Monitoring** | Limited | Limited | Unlimited | | **News Monitoring** | Limited | Limited | Unlimited | | **Competitor Benchmarking** | - | - | Included | ### Content & Publishing | Feature | Starter | Scale | Enterprise | | --- | --- | --- | --- | | **GEO-optimized articles** | 3/month | 10/month | Unlimited | | **Prompt Mining** | 5/month | 20/month | Unlimited | | **CMS Publishing** | - | WordPress, HubSpot, Headless | WordPress, HubSpot, Headless | | **White-Label Reports** | - | - | Included | ### Technical Audit | Feature | Starter | Scale | Enterprise | | --- | --- | --- | --- | | **AEO Audit pages** | 50 | 200 | 100,000+ | | **Content Topic Depth Audit** | - | - | Included | | **Page-Level Monitoring** | - | - | Up to 100K pages | ### Analytics | Feature | Starter | Scale | Enterprise | | --- | --- | --- | --- | | **Visibility score & trend** | Included | Included | Included | | **Presence rate** | Included | Included | Included | | **Citation tracking** | Included | Included | Included | | **Sentiment analysis** | Included | Included | Included | | **Trust Score** | - | Included | Included | | **Share of voice (SOV)** | - | Included | Included | | **Per-engine breakdowns** | - | Included | Included | ### Platform & Access | Feature | Starter | Scale | Enterprise | | --- | --- | --- | --- | | **MCP requests/month** | 100 | 1,000 | Unlimited | | **Seats** | 1 | 4 | Unlimited | | **SSO/SAML** | - | - | Included | | **API access** | - | - | Included | | **Single-Tenant Deployment** | - | - | Included | ### Team & Support | Feature | Starter | Scale | Enterprise | | --- | --- | --- | --- | | **Email support** | Business hours | Business hours | Business hours | | **Support SLA** | - | 4 business days | 4 business hours | | **Dedicated Account Manager** | - | - | Included | | **Migration Support** | - | - | Included | --- ## What Counts Toward Limits | Limit | What It Counts | | --- | --- | | **Prompts Tracked** | Total prompts in your library across all monitor groups | | **AI Engines** | Distinct AI platforms actively monitored (e.g. ChatGPT, Perplexity) | | **GEO-Optimized Articles** | AI-generated articles created this calendar month, resets monthly | | **AEO Audit Pages** | Distinct pages crawled per audit run | | **MCP Requests** | Calls made through the MCP integration this calendar month, resets monthly | | **Team Members** | Active seats in your workspace | Archive monitor groups and prompts you're not actively using to stay within your plan limits without losing historical data. --- ## Upgrade or Change Your Plan 1. Go to **Manage Workspace → Billing** 2. Find the plan you want and click its **Upgrade** or **Downgrade** button 3. Confirm - changes take effect immediately Upgrading unlocks higher limits right away. Downgrading takes effect at the end of your current billing period. --- ## Activate a Free Trial **Starter** and **Scale** both offer a self-serve trial - Enterprise requires a sales conversation to start. 1. Go to **Manage Workspace → Billing** 2. Click **Start 7-Day Free Trial** on the plan you want to try 3. Enter your credit card details to start - a valid card is required, but you won't be charged during the trial Your trial gives you full access to that plan's features for **7 days**. You can cancel anytime before it ends to avoid any charges. When it ends without cancelling, billing begins automatically on the card provided. --- ## Redeem a Lifetime Deal The same flow applies for both AppSumo and DealFuel codes. Redemption happens on its own page (`/redeem`), separate from the in-app Billing page - use the link from your purchase confirmation email, or go to `/redeem` directly and sign in when prompted: 1. Open the redemption link from your AppSumo or DealFuel confirmation email (or go to **/redeem**) 2. Enter your **activation code** 3. Click **Redeem** - GrackerAI validates the code and applies the lifetime deal to your account Each code maps to a specific plan tier. If you have multiple codes, redeem each one to stack benefits where applicable. --- ## Invoices & Payment - **Invoices** - auto-generated each billing cycle, download from the Stripe billing portal ( **Manage Workspace → Billing → Manage Billing**) - **Payment methods** - credit card; invoice-based billing available for annual contracts - **Currency** - USD by default; EUR/GBP available on annual plans --- ## Annual Billing Annual contracts are available on Starter and above: - **20% discount** vs monthly billing - Locked rate for 12 months - Custom terms available for Scale and Enterprise Contact [sales@gracker.ai](mailto:sales@gracker.ai) to switch to annual billing. --- ## Cancel or Pause | Option | What Happens | | --- | --- | | **Pause** | Keeps all your data - suspends new monitor runs - pro-rated refund | | **Cancel** | Subscription ends at period end - data retained for 90 days, then deleted | To cancel your subscription, see [Cancel Subscription](/content/docs/account/cancel-subscription/index.html). Pausing isn't a self-serve toggle on the Billing page today - contact [sales@gracker.ai](mailto:sales@gracker.ai) to pause your subscription. [**GrackerAI PageLens**](/content/docs/integrations/pagelens/index.html) isn't part of your plan and is unaffected by either. It keeps working for free, on as many pages as you like, after everything else stops. --- ## Resume After Cancellation 1. Go to **Manage Workspace → Billing** 2. On your current plan's card, click **Resume plan** Your previous data and settings are restored if you reactivate within the 90-day retention window. --- ## Next Steps [Manage your team add members and assign roles](/content/docs/account/team-management/index.html) [Set up your workspace configure workspace settings and modes](/content/docs/account/account-management/index.html) [Quickstart](/content/docs/getting-started/quick-start-monitor/ "Quickstart"/index.html) [Visibility](/content/docs/getting-started/analytics/ "Visibility"/index.html)